cooplio – cooperating for mutual success

Welcome to Cooplio
Hi! I’m Bjoern Stamm, founder of Cooplio, established in 2023. With 25 years in global software industry leadership, I’ve built, led, and transformed Customer Success (CS) organizations B2B SaaS companies like Salesforce and MuleSoft during hyper-growth.

Today, I help Scale-Ups achieve sustainable growth by leveraging my experience in CS strategy and systemic transformation.

What Drives Me
As a Dad, Partner, Founder, Advisor, and Investor, I believe in the power of authentic relationships and balance. Raised in a self-employed household, entrepreneurial thinking has been ingrained in me from the start. My systems-thinking approach combines analytical precision with empathy to create impactful solutions.

Career Highlights

• Up to 2004: Graduated in Business Informatics; roles in Sales and Systems Integration Consulting (IBM, Accenture).
• Up to 2012 (SAP): Strategy Consulting, Account and CS Management (USA), Consulting Management (Singapore).
• Up to 2019 (Salesforce): Customer Success Management, CS Portfolio Management, and Global CS Strategy Programs.
• Up to 2022 (MuleSoft): Built the DACH CS organization, initiated and transformation of global CS strategy.
• Up to 2023 (Tractable): Headed CS in EMEA and evolved the CS strategy for the AI unicorn Scale-Up.

Founder of Cooplio:
Now, I guide founders and leaders of subscription businesses to build systemic capabilities to unlock the compounding power of retention and expansion.

The Cooplio Mission
cooplio fosters meaningful cooperation and sustainable growth by aligning strategy, processes, people, and technology towards customer impact.

Let’s connect to explore how Cooplio can support your growth journey.