Scale beyond ad-hoc success.
Follow a proven system and insights from success pioneers. Build a scalable setup for exponential growth through retention and expansion in 3 months.
Join a successful cohort.
Working with renowned investors and portfolio companies.
Bjoern Stamm - the founder of cooplio
My name is Bjoern Stamm, founder of cooplio in 2023 after 25 years in global corporate software industry leadership. I spent the last decade building and transforming Customer Success organizations at Salesforce, MuleSoft and growth-stage companies before advising scale-ups.
I had a pivotal moment in 2019 when MuleSoft, nearing a billion-dollar valuation, struggled to scale efficiently. I sensed that ‘What brought us here stops us from getting there’ as the ‘one-size-fits-all’ approach no longer worked, impacting Customer Success, morale and cost. I initiated and led the CS strategy overhaul with ‘Project Infinity’, driving a global transformation with a revamped strategy, processes, organization and more effective customer engagement.
Drawing on my experience in operating and scaling customer functions of Big Tech, combined with my personal mission of mutual growth, I guide growing companies through systemic transformations by applying a holistic approach that integrates both functional expertise and emotional intelligence.
What sets me apart
The unique blend of my complementary strengths and skills — analytical thinking and emotional intelligence — combined with my lived experience, allows me to take a holistic, systemic view of both the “hardware” (strategy, processes, people, and technology) and the “software” (human needs, mindsets, and organizational dynamics) of a business.
What drives me
Evolving from short-term mindset to long-term mindset: sustainability, mutual growth and evolution.
Who I am
Human. Caring dad, connected partner, trustful friend.
Systemic advisor and enabler. Investor.
Book a call for some personal introductions.
Does your business have what it takes for exponential growth?
In today’s fast-paced SaaS world, it’s not enough to rely on ad-hoc tactics for customer growth. Your Customer Success (CS) strategy needs to be as structured, strategic, and efficient as your acquisition process to drive sustainable growth.
As recurring revenue companies grow, their priorities evolve, often requiring a critical shift from solely focusing on customer acquisition to building a sustainable revenue engine that drives retention and expansion. Neglecting this shift can significantly delay growth. Every churning ARR dollar increases acquisition costs just to maintain existing ARR while also eroding the foundation for future profitability and stability.
Without an intentional Customer Success Strategy, exponential company growth remains unpredictable.
Unfortunately, some companies turn a blind eye and waste time and revenue on unguided, do-it-yourself experiments or short-term tactics without the necessary experience or methodology. These missteps—like ineffective leadership changes or fragmented strategies—can severely impact NRR and operating costs.
Investing in your NRR engine, offers an underestimated ROI resulting from topline and bottomline effects, creating a compounding effect that fuels long-term growth and stability.
But remember, building a recurring revenue engine typically takes 12-18 months – even for agile startups…
How we engage
cooplio meets leaders where they are, guiding them through a strategic transformation toward their next
stage of growth. Our engagement models span from light-touch sparring (a few days per month) to a more guided hands-on involvement (a few days per week).
To maximize success and impact, we work closely with the company’s founders or designated executive
sponsor, aligning efforts to your vision and goals.
What's in it for you?
At cooplio, we understand that every organization is unique. Our services are designed to guide you in building a scalable, efficient post-sales operation. While we bring expertise, proven strategies, and tailored recommendations to the table, the real transformation happens when these insights are applied within your business.
Get in touch
Book a free discovery call or send us a message.
References
Working with Björn over the past six months has been truly transformative for our GTM motion and our customer success operations. Björn’s expertise and strategic approach have helped us refine our operating model, leading to tangible improvements in customer satisfaction and retention. I highly recommend Björn to any organization looking to elevate their GTM strategy and enhance overall customer success.
When we sought an outside-in perspective to enhance our post-sales setup, our expectations were swiftly surpassed. Not only did we receive invaluable recommendations that extended beyond our initial scope, but we also gained profound insights and best practices from an industry veteran, guiding us with a wealth of actionable knowledge.
SuccessPilot Hands-On
2023-2024
Maltego offers an open source intelligence (OSINT) and graphical link analysis tool for gathering and connecting information for investigative tasks.
cooplio engaged to support Maltego’s GTM and Customer Success Transformation.
SuccessPilot à la carte
2023-2024
Sastrify is a virtual SaaS service procurement software that improves SaaS operations management and SaaS spending.
cooplio engaged to support Sastrify’s Customer Success Transformation.
SuccessPilot
2024
PowerUs is a digital career platform for technical skilled blue-collar workers to empower them in their careers and help them find better jobs.
cooplio engaged to support PowerUs’ Customer Success Transformation.
Global Customer Success Transformation
2021
Since its acquisition by Salesforce in 2018, MuleSoft has operated as its own business unit within Salesforce, recognized as the foremost provider of Full Life Cycle API Management and integration software in the market.
Our founder led the global Customer Success Transformation.