Exponential revenue growth comes from the compounding effects of retention and expansion. So, better be serious about solidifying the foundation of your future growth and getting out of the trial-and-error playground.

• Retain ARR through intentional retention structures
• Maximize compounding ARR with targeted expansion
• Optimize unit economics through efficiency and scalability
• Maximize ROI with fractional expertise vs. a permanent hire

Following an initial review of your current state, you’ll work with me through a curated series of strategic work packages like:

• Assess and define GTM accountabilities for recurring revenue
• Segment customers aligned to mutual success priorities
• Review and update customer journey and engagement processes
• Assess and define customer health and risk framework
• Review Customer Success KPIs and setup Operating rhythm

The process is paced to your needs. Where needed we will engage in hands-on sessions to craft your custom strategies to fast-track success.

Transformational success grounds on an organizations willingness to change.  To succeed, top-down accountability is essential to drive both your company and your customers toward recurring impact. This requires:

• Top-down commitment of Founder/CEO sponsoring the initiative
• Engaged exec (Founder or direct report) driving initiative as owner 
• Orchestration, prioritization and support of Team where needed

While our engagement can be virtual, trustful collaboration begins with an initial phase of getting to know each other personally to collaborate effectively.

• Kickoff with sponsor and customer team for program
• Access and introduction to best-practice frameworks and templates
• Weekly stakeholder progress meeting with output milestones
• Optional hands-on sessions (up to 2 hours per week)
• Ongoing and ad-hoc 1:1 feedback via Email & WhatsApp

Our collaboration follows a fixed-fee retainer agreement with a minimum six-month duration to deliver impactful results and smoothen peak efforts. It ensures availability and minimum service level providing consistent access to strategic expertise without tracking efforts.

Transformation success is rooted in clear, actionable outcomes that directly influence revenue and profitability. However, the full impact of these changes unfolds over the long term and sustained effort for lasting results.

• Net Retention revenue (‘Close Won’ to ‘Live’ to ‘Renewed’ to ‘Expanded’): we will reduce churn and downsell through improvements in accountability and processes from onboarding, to adoption and retention.
• Improve profitability via unit economics (‘Customer Retention Costs’) we will analyze the customer base to create transparency about resource usage and improve profitability through optimized coverage and engagement strategies.
• Quick Wins through Customer Analysis, Risk Management, etc.