// 3-6 MONTHS PROGRAM
Customer Growth Foundations
Build post-sales structures to retain and grow your customer base with intentionality. Introduce proven frameworks and learnings that market leaders like Salesforce applied to create customer-centric AND profitable post-sales operations.
Using our proprietary methodology we streamline your approach organizational structure, business processes, technology infrastructure, roles, responsibilities, governance, and performance metrics.
With our support your organization learns how your company can setup internal processes for executing that strategy effectively.
allows us to work with you on effective and scalable solutions for long-lasting success. A business model outlines how a company creates value and generates revenue, while an operating model details internal processes for executing that strategy effectively.
Whether you’re gearing up for growth, strengthening your Customer Success strategy, welcoming a new Success leader or considering the implementation of a Customer Success platform: updating your Success Operating Model should be a regular part of your growth motion and serve as your company’s blueprint for effectively delivering on the value promise to your customers in a repeatable and prescriptive manner. It outlines how your company retains and expands customer revenue efficiently, profitably, and with agility. In essence, it’s about boosting your bottom line with your top line.
cooplio works with revenue leaders to identify and prioritize hotspots in their company’s post-sales capabilities to then help them steering the evolution into a more prescriptive and repeatable success model.
Tailored to your desired degree of our involvement cooplio’s services range from on-demand advisory to hands-on collaborative design and implementation of your upgraded success operating model – combining your vision with our methodology and experience.
Our approach
- Identify cross-functional growth team
- Review Product-Market fit and identify your ICPs
- Review Value Proposition and Business Model
- Identify Mission and North Star Metric
- Identify clear objectives and KPIs
- Identify Customer and Personas
- Align on Customer Value Journey
- Identify Outcomes and desired Impact
- Identify Organizational Model & Funding
- Identify segmentation criteria
- Perform customer segmentation
- Analyze customer base
- Identify coverage model
- Identify on-track and off-track journey moments
- Identify outcome playbooks
- Identify engagement types for cohorts
- Kick off implementation
What to expect
Accelerated Return
Find a scalable path to profitable customer adoption, retention and expansion. Evolve your post-sales operating model successively through a holistic approach and harvest long term ROI while elevating your Customer Success game.
Purpose and direction
Enhance customer success efficiency and effectiveness systematically. Transition away from reactive approaches and empower your team impactful engagement with customers.
First hand experience
Implement leading strategies by leveraging best practices and proven methodologies from growth experience at SAP, Salesforce, MuleSoft, and B2B unicorns ensuring your journey to success is guided by insights and expertise.
Tailored and personal
Expect a structured but personalized approach, strategic guidance, and a dedicated commitment to seeing your goals not just met but exceeded. Let’s redefine success together!