“Post-sales efficiency impacts a company’s valuation and durability in both private and public markets and is influenced by gross margins and customer retention/expansion costs.” Insight Partners, 2023 Post-Sales GTM Report

cooplio believes in the lasting power of mutual success. We fundamentally believe that vendors can only succeed sustainably if customers succeed continuously.

In the subscription economy, the vendors success depends on their ability to retain customers and maximize revenue over time while keeping operating costs low.

For customers to maintain their relationship, they need an excellent experience as well as added value. To maintain their supplier relationship, they are asking for incremental value delivered and a superb experience. 

For vendors this, this means that they increasingly need to be able to deliver predictable outcomes at scale while aligning the right resource mix to the desired outcome.

All this needs to be done whilst leveraging economies of scale to reduce operating expenses and continuously improving the operating model to react on changing market conditions.

This is what we call Success Operating Model: Your company’s answer to the question on how you will do more with less. So, it sets the north star on how your company keeps and grows customer revenue while increasing customer loyalty and vendor profitability.

In short you’ll have the means to maximize your bottom line while growing your top line.