// Putting you on the right path with our flexible coaching programs
cooplio Systemic Success programs
Build post-sales structures to retain and grow your customer base with intentionality. Introduce proven frameworks and learnings that market leaders like Salesforce applied to create customer-centric AND profitable post-sales operations.
There can be a variety of motivations for an organization to introduce scalable structures – all of them are driven by the essential need for accommodating growth without sacrificing efficiency or effectiveness.
Outgrown structures, investor expectations, efficiency needs, customer demand, employer attractiveness, and very often the introduction of a next management layer or Customer Success technology demand for an well-defined operating model.
Ultimately, the task is to position the company for long-term success by anticipating and adapting to changing market conditions while fostering innovation and sustaining competitive advantage.
Applying our proprietary Systemic Success methodology cooplio works with your leadership to identify and prioritize hotspots in the organizations post-sales capabilities to then adjust course towards a more prescriptive and repeatable success operating model.
Over the course of the engagement you will learn to build up the capabilities to self-sufficiently tune and evolve your operating model now and in the future.
Tailored to your desired degree of our involvement cooplio’s services range from on-demand advisory to hands-on collaborative design and implementation of your upgraded success operating model – combining your vision with our methodology and experience.
Your Success Operating Model will evolve to include integrated capabilities and models like
Success Charter
A clearly defined and cross-functional aligned mission and north star for your entire post-sales setup.
The funding strategy for a ROI-driven resource allocation and balanced resource mix across the customer base.
Post-Sales Setup
An integrated organizational structure of your customer-facing teams balancing customer needs and operating costs.
Segmentation Model
A dynamic view on the customer base for consistent and targeted engagement driving customer and vendor outcomes.
Customer Lifecycle
A clear understanding of the outcome, stages and customer conditions throughout the customer lifecycle.
Engagement Model
The scalable playbook of prescriptive interventions addressing specific conditions of customer segments with an intentional resource and delivery methods.
cooplio Systemic Success programs
Systemic Success Assessment
Uncover systemic challenges- Strategy alignment Kickoff
- cooplio capability assessment
- Capability maturity heatmap
Systemic Success Coaching
Get sparring support to address challenges- Systemic Success Assessment plus
- Program Roadmap
- Prescriptive methodology advise
- Regular 1-on-1 expert consultations
- Ask-me-anything
- Best Practice Guidance
Systemic Success Ramping
Get hands-on support in building structures- Systemic Success Coaching plus
- Success Charter
- Organizational structure
- Customer analysis
- Segmentation model
- Customer lifecycle
- Engagement model
- Resource allocation model
What to expect
Accelerated Return
Find a scalable path to profitable customer adoption, retention and expansion. Evolve your post-sales operating model successively through a holistic approach and harvest long term ROI while elevating your Customer Success game.
Purpose and direction
Enhance customer success efficiency and effectiveness systematically. Transition away from reactive approaches and empower your team impactful engagement with customers.
First hand experience
Implement leading strategies by leveraging best practices and proven methodologies from growth experience at SAP, Salesforce, MuleSoft, and B2B unicorns ensuring your journey to success is guided by insights and expertise.
Tailored and personal
Expect a structured but personalized approach, strategic guidance, and a dedicated commitment to seeing your goals not just met but exceeded. Let’s redefine success together!
Ready to turn to predictable and profitable growth with your Success Operating Model? Get in touch!