Optimize & Scale Customer Success Operations
Customer Success Advisory & Fractional Leadership
Helping growth-stage B2B subscription companies protect and grow recurring revenue with a scalable and intentional Growth Foundation – grounded in methodology and flexibly delivered as a fractional service.
When winning logos isn’t enough anymore
Why fast growth stalls: Many subscription companies grow fast by winning new customers but struggle to keep or even expand them. Without the right post-sales structures, they face rising churn, missed upsell opportunities, and painful unit economics — slowing momentum and draining investor confidence.
What you want instead: A predictable, scalable system that aligns your team around delivering measurable, recurring customer impact—unlocking long-term growth and maximizing every investment.
Building your Growth Foundation
The following four-step process guides you from assessment to lasting growth—focused, practical, and tailored to your unique post-sales challenges.
1. Assess
With a free quick self-assessment, I get a high-level view of your post-sales setup and invite you to a short follow-up session to explore key gaps and opportunities.
2. Discover
If we decide to move forward, we dig deeper. A series of interviews sharpens the initial findings. Together, we identify your highest-impact growth levers and agree on a practical success blueprint. Using cooplio’s framework, we co-design a tailored roadmap with scalable structures—drip-fed into your business to build traction without overwhelm.
3. Deliver
With your roadmap in place, we move to delivery—tackling key challenges through focused sprints. I guide you using my tailored 5-stage Impact Framework, ensuring we master the fundamentals before boosting efficiency. You lead the change, and depending on our engagement, I support with coaching and hands-on co-creation.
4. Drive
Sustain momentum with continuous coaching, support, and fine-tuning. I partner closely with leadership to monitor progress, identify improvement areas, and navigate obstacles. This ongoing collaboration ensures your post-sales system evolves effectively, driving lasting growth through practical adjustments and strategic guidance tailored to your company’s changing needs.
Transforming Customer Success for Predictable Growth
With cooplio’s proprietary methodology, I help you shift from firefighting to a structured, scalable system that drives measurable customer impact and unlocks predictable revenue growth.
| Area | Common challenges | Targeted outcomes |
|---|---|---|
| System | “Get work done” approach | Customer-centric operating model |
| Engagement | Ad-hoc customer interaction | Need-based interaction sequence |
| Retention | Churn surprises undermine growth | Predictable forecast & risk management |
| Expansion | “Everyone chases the ball” | Strategic expansion play |
| Unit Economics | Growth = additional Headcount | Do more with less |
| Customer cost | Unmanaged cost block | Precise customer investment |
| Relationship | Reactive firefighting | Proactive targeted engagement |
| Alignment | Siloed activities | Engagement on customer needs |
| Impact | No visibility about delivered value | Clear impact definition and tracking |
| Alignment | Friction across departments | Unified cross-team rhythm |
About
Bjoern Stamm, MD of cooplio GmbH – LinkedIn
I’m Bjoern—a CS Veteran-turned-Advisor.
I built and scaled high-performing Customer Success teams at Tier 1 enterprise software companies like Salesforce, and led the transformation of MuleSoft’s global CS strategy—before bringing that expertise into the ScaleUp world.
My focus? Helping founders and B2B SaaS leaders reduce their over-reliance on new business by turning existing customers into their #1 growth engine. Efficiently.
Partners & Customers
Working with Björn over the past six months has been truly transformative for our GTM motion and our customer success operations. Björn’s expertise and strategic approach have helped us refine our operating model, leading to tangible improvements in customer satisfaction and retention. I highly recommend Björn to any organization looking to elevate their GTM strategy and enhance overall customer success.
When we sought an outside-in perspective to enhance our post-sales setup, our expectations were swiftly surpassed. Not only did we receive invaluable recommendations that extended beyond our initial scope, but we also gained profound insights and best practices from an industry veteran, guiding us with a wealth of actionable knowledge.
Get in touch
Let’s connect to discuss specific challenges and explore how we can create a tailored solution for you. Book a time that works for you, and I’ll be happy to provide customized insights and next steps.